🛒 1. How to place an order?
Select your favorite items → Add to cart → Fill in your shipping information → Complete payment.
💳 2. What payment methods are supported?
We support multiple secure payment methods, including:
Credit cards (Visa / MasterCard / American Express)
Debit cards
Third-party payment is supported in some areas.
📦 3. How long does it take for my order to ship?
Orders will be processed and shipped within 1–3 business days.
🚚 4. How long will it take to receive my goods?
General delivery time is:
USA: 3-7 business days
International orders: 7–15 business days
Subject to actual logistics conditions.
🔍 5. How to track my order?
After your order is shipped, you will receive an email with a tracking number, which you can use to track your delivery status in real time.
🔄 6. Can I return or exchange items?
Yes. The following conditions must be met:
The product is unused.
Keep the original packaging.
Apply within the specified time.
Please see the return policy page for details.
💰 7. How long does it take for the refund to arrive?
After receiving the returned item and approving the refund:
Usually, the refund will arrive via the original payment method within 3–5 business days.
The exact arrival time depends on the payment institution.
❌ 8. Can I cancel my order?
Unshipped orders: Cancellation is possible.
Shipped orders: Must be processed according to the return procedure.
📏 9. How do I choose the right size?
We recommend referring to the size chart on the product page or contacting customer service for advice.