If you are not satisfied with your purchase, we offer a clear and transparent return and exchange service.
📅 Return Application Period
You can apply for a return or exchange within 30 days of receiving the item. Applications submitted after this period may not be accepted.
✅ Returnable Items
To ensure a smooth return, the item must meet the following conditions:
The item is unused and unworn.
The item is in its original packaging (including shoebox, tags, etc.).
The item does not affect resale. Valid order information is required.
❌ Non-Returnable Items
The following items are not eligible for return:
Items that have been used or show obvious signs of wear.
Items that have been damaged by the customer or washed.
Items that have exceeded the return period.
🚚 Return Shipping Costs
Quality issues (e.g., wrong item sent, serious defect): Toebloom will cover return shipping costs.
Non-quality issues (e.g., dislike/size mismatch): The buyer is responsible for return shipping costs.
🔄 Return Process
Contact Customer Service: Send an email to support@toebloom.com with the following information: Order Number + Problem Description + Product Photo
Approval: Customer service will provide a return address and instructions.
Return Item: Please return the item as instructed.
Return Address: Room 8-21, 1st Floor, Building 5, Jiangjun Huafu, Daqiao Village, Daqiao New District Office, Jiangxia District, Wuhan City, Hubei Province
Processing: After warehouse inspection, we will begin the refund process.
💰 Refund Instructions
After receiving and approving the return, the refund will be completed within 3-5 business days.
The refund will be returned to your original payment account.
The actual arrival time depends on the processing speed of the bank or payment institution.
🔁 Exchange Information
If you need to exchange the size or style:
We recommend that you apply for a return first, and then place a new order.
Alternatively, contact customer service to confirm whether direct exchanges are supported. ⚠️ Important Note
Please do not return items without authorization, as this may affect refund processing.
We recommend using a trackable shipping method for returns.